Ohio Home Products Return Policy

Set up your Return in your account

  1. Log into your account or sign in as a guest
  1. Select the order(s) you wish to return
  1. Click on “Return”

General Returns

You may start a return for an item(s) within 90 days of receipt for a refund (less return shipping), subject to certain exceptions*. The 90-day return window is the only time returns will be accepted. Once the item has been received and examined, refunds will be issued to your account (less return freight). 

To qualify for a return, the item(s) must:

  • Be in a condition that allows the item to be resold 
  • Be void of scratches and/or defects 
  • Not have been installed 
  • Be in the original manufacturer’s box and packaging and be free of writing
  • Not have any missing pieces 
  • Not be a clearance/liquidations/closeout item

Damaged and Defective Returns

Most damaged (defective) items are eligible for return within 90 days of delivery for a full refund. 

All damaged (defective) items must be reported to Ohio Home Products within 48 hours of receipt of the product.  Send an Email to [email protected] with the following information:

Order number

Name, SKU and quantity of damaged (defective) item(s)

Photos of entire product and of damaged areas

Detailed description of the damage or defect

Ohio Home Products will respond to all damaged and defective item claims within 24 hours (business days).

After filing the claim via Email and after Ohio Home Products has responded that the item is eligible for return, the item should be returned within 90 days.  The item will be examined once a return has been received. A full refund will be credited to your account if the product is determined to be defective.

 To qualify for a defective return, one of the following must apply:

  • Item has a defect that hinders its usability for the purpose of which it was designed
  • Incorrect item was received
  • Exceptions as determined by Ohio Home Products 

Customer Service (330-952-1500)

Note: Ohio Home Products is not responsible for costs of any kind that are related to handling, installing, or uninstalling items purchased.

Please refer to the following list for details and questions on item returns.

  1. How long do I have to return an item?

Within 90 days of receiving the item (for most items), you can start a return for a refund of the purchase price (less shipping). After 90 days have passed since the order was received, items cannot be exchanged or returned. Once the item(s) have been received and checked, a refund will be credited to your account (less return shipping costs). 

  1. Which items are eligible for return?

Most items can be returned within the stated time frame of 90 days for a refund.

To qualify for a general return, the item must:  

  • Be in a condition that allows the item to be resold 
  • Be void of scratches and/or defects 
  • Not have been installed 
  • Be in the original manufacturer’s box and packaging and be free of writing. 
  • Not have any missing pieces 
  • Not be a clearance/liquidations/closeout item 

* Exceptions

Since all of the products on our website are from other manufacturers, items are subject to the individual manufacturer’s return policy. See Exceptions section below for detailed information on specific products.

  1. Is there a restocking fee?

There is no restocking fee on returned items.

  1. How do I get a refund for a damaged or defective item?

A return may be initiated for a damaged (defective) item within 90 days of receipt for a full refund. 

All damaged (defective) items must be reported to Ohio Home Products within 48 hours of receipt of the product.  Send an Email to [email protected] with the following information:

  • Order number
  • Name, SKU and quantity of damaged (defective) item(s)
  • Photos of entire product and of damaged areas
  • Detailed description of the damage or defect

Ohio Home Products will respond to all damaged and defective item claims within 24 hours (business days).

After filing the claim via Email and after Ohio Home Products has responded that the item is eligible for return, the item should be returned within 90 days.  The item will be examined once a return has been received. A full refund will be credited to your account if the product is determined to be defective.

  1. How do I get a refund when I received the wrong item?

A return may be initiated for an incorrect item within 90 days of receipt for a full refund. 

  1. How do I set up a return?

You can set up your return online by signing into your Ohio Home Products account. An account is necessary to set up returns or cancel orders.  

Account Holders

  1.  Sign into your account on ohiohomeproducts.com.
  2.  Click on the “Return” button and follow the on-screen instructions. 

Guest User

  1.  Click on the “Return” button from the cart on ohiohomeproducts.com
  2.  Follow the on-screen instructions to create an account so you may continue setting up your return. 
  1. How do I send my return?

We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Material Authorization (RMA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. 

Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting Ohio Home Products Customer Service at 330-952-1500.  

If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RMA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.

  1. How do I cancel an order?

We strive to process orders as quickly as possible with a goal of handling orders  same day (business days Monday – Friday). Because we process most orders the same day, there is a very short period of time in which an order can be cancelled. Once the order has been processed and the shipment initiated, the order can not be cancelled.

  • Log into your account to locate your order. You must have an Ohio Home Products account to cancel an order. If your order was placed as a “Guest” you must create an account to proceed. 
  • If a “Cancel Order” button is visible, you may cancel your order online without assistance. 
  • If the “Cancel Order” button is not visible, it may be possible to request cancellation before shipment by contacting Ohio Home Products Customer Service at 330-952-1500.
  1. When should I expect my refund?

Once we have confirmation that we have received your item and the item has been examined, we will process your credit for the majority of general or defective returns. For credits to be issued after delivery, please allow 5 to 10 business days. Refunds will be issued according to our return policy.

For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

  1. What is a Freight Return Label and when will I receive it?

A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products. 

  • A Freight Return Label will automatically be issued at no charge for defective returns. 
  • Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit. 
  • Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
  1. What is a Call Tag and how does it work?

A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. 

Call tags are for parcel shipments (UPS only) and must be set up through Ohio Home Products Customer Service. 

The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.

  1. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim? 

Please refer to the damaged (defective) items section for instructions on how to file a claim with Ohio Home Products. 

  • If the damage is noticed while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Then contact Ohio Home Products Customer Service at 330-952-1500 or Email [email protected].
  • If the damage is noticed after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact Ohio Home Products Customer Service at 330-952-1500 or Email [email protected]. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.

Note: Once a product has been installed or altered, we will not be able to help with complaints of damage, including visible or material defects. 

  1. What do I do if I did not receive all my products? 

On occasion, orders are shipped from multiple locations and will arrive at different times. If you have a question regarding an item(s) that was not delivered, please contact Ohio Home Products Customer Service at 330-952-1500 or Email [email protected].

  1. What do I do if my purchase was lost in transit?

In case of a lost shipment, please contact Ohio Home Products Customer Service at 330-952-1500 or Email [email protected] as soon as possible for assistance.

Return Exceptions:

Tile Returns

We will accept general returns on tile orders, with a 1 carton minimum and within 90 days of purchase. Returns must be in the same quantity purchased – if purchased in cartons, single sheets or pieces will not be accepted. (It is recommended that you purchase at least 5% additional tile to use as a waste factor). We do not take back waste or leftover tile pieces. General return products must be in resalable condition and in their original packaging.  

The following items are not eligible for general return and may only be returned if defective:

  • Grout
  • Caulk
  • Any type of adhesive