Ohio Home Products Shipping Policy

Shipping Costs

  • Shipping costs vary on the type of product ordered.  Free shipping is offered on some products depending on the quantity ordered or the total cost of the order.
  • Shipping costs on orders that do not qualify for free shipping can be viewed in your shopping cart after entering the ship-to zip code. 

Standard Shipping 

Items ordered through ohiohomeproducts.com are drop-shipped through various partner distributors. Products may be shipped with proven carriers such as UPS, FedEx and USPS that all offer insurance and tracking. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier’s daily cut-off time, and dependent upon warehouse turnaround. 

  • Standard Ground Shipping: 1-5 business days. 
  • Second Day Air: 2 business days after shipment
  • Next Day Air: 1 business day after shipment.

Freight (LTL) Delivery

Freight delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments. Products are loaded onto a semi-truck and delivered curbside and you will be responsible for moving the item from the curb to your desired location. Shipping times will vary based on variables such as destination, extreme weather, etc.   

A variety of LTL carrier options may be utilized, and as a result, not all deliveries are the same. To prepare you for timing on when to be available to accept the delivery, you will receive a tracking email with links to instructions for each delivery. Types of LTL receipt instructions are listed below. 

  1. In Person Freight Receipt: The carrier will contact you directly to schedule delivery. If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method. 
  2. Contactless Delivery AcceptanceYou will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.
  3. In Home Delivery: In Home delivery is a premium service available only on select items.  Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery. If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.

Shipping, Delivery, and Cutoff Times

The shipping method, among other things, can have an impact on the stated shipping and arrival dates, which are simply estimations.

Cut-off time, which can vary per carrier, specifies when orders must be placed in order for processing to start on a specific day.

Please be aware of the anticipated shipping date for the merchandise. 

Shipping Destinations

Your order can be shipped to any address (excluding PO boxes) in the contiguous United States, Alaska or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page.

For standard delivery to an APO/FPO/DPO address, please contact Ohio Home Products Customer Service at 330-952-1500 to place your order and obtain a custom shipping quote. Freight orders cannot be shipped to an APO/FPO/DPO address.

Delivery Restrictions

If applicable, delivery restrictions for specific states will be noted on an item’s product information page.

Shipping & Order Confirmations

You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.

Manufacturer Warranty Information

Each product sold by Ohio Home Products has a manufacturer warranty as specified by each individual manufacturer. If you have a warranty inquiry on an item you purchased from Ohio Home Products, we can provide additional information and contact the manufacturer directly.

Backordered Products

Occasionally, an item is out of stock and is on backorder.

  • Like in-stock items, backordered items are charged in full at the point of transaction. This is to place a reservation for the product with the manufacturer or, in some situations, a reservation for a custom-made product.
  • If an item is backordered, we’ll inform you within 24 hours of placing your order to let you know when it should arrive.
  • Before the shipping date, we will check if we are on schedule to ship with the manufacturer or shipping warehouse. If there is another reason for a delay, we’ll send you a notification through email.
  • The order MAY BE canceled if backordered items are verified as having not been shipped. It IS NOT POSSIBLE to cancel orders for goods that have left the manufacturer or original storage facility.
  • To cancel a backordered item, contact Ohio Home Products Customer Service at 330-952-1500 we will do our best to stop the shipment. We’ll confirm your cancellation via phone or email, and credit or update your order.

If Your Product Is Damaged In Transit

Please refer to the Ohio Home Products Return Policy for instructions on how to handle a damaged item.

Providing The Correct Delivery Address

We are unable to ship to a PO address.

Once an order has been placed, we are unable to change the shipping address any longer due to differences in tax rules across states. Before placing your order, please double-check that all of your shipping information is accurate.